Order and delivery
In the first place, we attach great importance to quality and service. But we also want to be able to offer our products at the lowest possible price. Because we send the products directly from the supplier to you, we can save enormously on transport and storage costs. This ensures that we can offer you a lower price than the competition.

The average delivery time of our products is 1-3 working days in the Netherlands.
From the moment your package has arrived at the mail order company, the Track and Trace information is available at: https://jouw.postnl.nl/#!/track-en-trace/zoeken

Shipping costs
We take full responsibility for the shipping costs of our products with a minimum spending of 75.00 euros, otherwise we use the shipping costs of the postal company, which is € 6.95.

Returns
If you are not satisfied with the product, you can exchange or return the product within 14 days. Products can be returned if the product does not match the product on our webshop. Products must be returned in their original condition and with tags and labels. The product must not contain any traces of use. We reserve the right to refuse returned items if it is suspected that the items have already been used or have been damaged through no fault of our own. The costs for returns are for the customer.

Do you want to return an order? Then you can return your product(s) via the returns page. (Don't forget to mention the order number!) When we have received the returned items, the purchase amount will be refunded to your account within 14 days.

DEFECTIVE ARTICLE

For the products that are defective upon receipt, you can contact us for a suitable solution. We request confirmation of the defect in the form of 1 or more photos of the product.
If you have completed the return form, you can send the products to the return address indicated on the form. Make sure you send the return form and provide the shipment with a Track and Trace code.

A return shipment must have a Track & Trace code. The sender is always responsible for the shipment.

Questions about your order?
Do you have questions about your order? Then you can always contact us.